New User Issue

Brandon L.'s Avatar

Brandon L.

01 Nov, 2009 01:36 AM via web

When creating a new user (Control Panel -> User Accounts -> Add a New User), by default, the User Role is 'User', and the "account is active" and "send a password reset e-mail" check boxes are checked. However, even after the user activates their account by e-mail confirmation, the Admin sees an unchecked 'account active' box for the new user, and the user thus is not available for selection in task drop-downs. The Admin must then check the user as active, and the functionality works as intended.

This problem occurs whether the admin is continually logged in, or whether the admin logs out, the user activates the account/resets password, and the admin then logs back in.

  1. Support Staff 2 Posted by John Skufca on 01 Nov, 2009 03:27 PM

    John Skufca's Avatar

    Thank you Brandon for finding this bug. This stems from when we added a new user status of "new user". When adding this, other sections of the program saw this as a non-active user status giving you the results you found. We have fixed this in our development environment and hope to push the updates (Beta 0.509) to the live site early this week.

    Thanks again for all our help.

  2. Bruce Clark closed this discussion on 02 Nov, 2009 05:43 PM.

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